Loom terms

Video thumbnail

Preview image representing the video.

What is a video thumbnail in Loom?

A video thumbnail in Loom is a static image that represents the content of a video. It serves as the initial view or preview that viewers see before they play the video. The thumbnail is an important aspect of the video as it can influence a viewer's decision to watch the video or not.

In Loom, a video recording platform, the thumbnail is automatically generated from the first frame of the video. However, users have the option to change it. They can select a different frame from the video or upload a custom image. This allows users to choose the most engaging or representative image for their video.

How to add a video thumbnail in Loom?

To add a video thumbnail in Loom, you first need to have a video recorded or uploaded on the platform. Once you have a video, navigate to your Loom dashboard and select the video you want to add a thumbnail to. Click on the three dots (more options) next to the video and select 'Change cover image'.

From here, you can either choose a frame from your video as the thumbnail or upload a custom image. If you want to use a frame from your video, simply scrub through the video timeline until you find the frame you want to use, then click 'Save'. If you want to upload a custom image, click 'Upload image', select the image file from your device, and then click 'Save'. The image should be in a .jpg or .png format and should not exceed 5MB in size.

Why is my video thumbnail not showing in Loom?

There could be several reasons why your video thumbnail is not showing in Loom. One common issue could be related to your browser's cache or cookies. If these are overloaded or corrupted, they might prevent the thumbnail from loading properly. Clearing your browser's cache and cookies can often resolve this issue.

Another possibility is that there might be a problem with the video file itself. If the video was not processed correctly during upload, the thumbnail might not generate. In this case, re-uploading the video might solve the problem. If none of these solutions work, it could be a technical issue on Loom's end, and you should reach out to their customer support for further assistance.

Can I customize my video thumbnail in Loom?

Yes, you can customize your video thumbnail in Loom. Loom provides a feature that allows you to choose a specific frame from your video to be used as the thumbnail. This feature is available in the video settings page, where you can scroll through your video to select the perfect frame.

However, it's important to note that this feature is only available for videos that are hosted on Loom's platform. If you've downloaded your video and are hosting it elsewhere, you'll need to use the thumbnail customization options provided by that platform. Also, the ability to upload a completely custom image as a thumbnail is not currently supported by Loom.

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